Privacy Policy

Last updated: July 7, 2026

This Privacy Policy describes how PLUMBING PROS LLC (“Plumbing Pros,” “we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, request plumbing services, submit a form, communicate with us, or opt in to receive SMS/text messages from us.

By using our website or submitting your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you visit our website, submit a form, request a plumbing service, schedule an appointment, contact us, or communicate with our team.

This information may include:

First and last name
Email address
Phone number
Service address
City, state, and ZIP code
Details about your plumbing issue or service request
Appointment preferences
Communication preferences
Any other information you choose to provide

We may also collect usage data automatically when you access our website. Usage data may include your IP address, browser type, device type, pages visited, time spent on pages, referring website, and other diagnostic information.

SMS Opt-In Information

If you choose to opt in to receive SMS/text messages from Plumbing Pros, we may collect your phone number, SMS consent status, opt-in date, opt-in method, and messaging preferences.

SMS opt-in information is used only to send text messages related to your interaction with Plumbing Pros, such as appointment confirmations, appointment reminders, scheduling updates, service updates, estimate or quote follow-ups, customer care messages, responses to website form or webchat inquiries, opt-in confirmations, opt-out confirmations, and promotional offers related to plumbing services if you separately opt in to receive marketing messages.

No Sharing of SMS Opt-In Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell, rent, share, or transfer your phone number, SMS opt-in data, or SMS consent information to third parties, affiliates, lead generators, or other businesses for their own marketing or promotional purposes.

SMS opt-in data and consent are excluded from any business transfer, vendor sharing, analytics, advertising, or marketing disclosures described elsewhere in this Privacy Policy.

SMS Communications

By providing your phone number and opting in through our website form, booking form, webchat, or another approved opt-in method, you consent to receive SMS/text messages from PLUMBING PROS LLC.

Messages may include:

Appointment confirmations
Appointment reminders
Scheduling updates
Service updates
Estimate or quote follow-ups
Customer care messages
Responses to website form submissions
Responses to webchat inquiries
Opt-in confirmation messages
Opt-out confirmation messages
Promotional offers related to plumbing services, if you separately opt in to receive marketing messages

Message frequency may vary depending on your interaction with Plumbing Pros. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive one final confirmation message confirming that you have been unsubscribed.

For help, reply HELP to any message or contact us directly at plumbingprospa@gmail.com or (610) 686-9490.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

How We Use Your Information

We may use your information for the following purposes:

To provide, operate, and maintain our website and services
To respond to your inquiries
To schedule and manage appointments
To provide plumbing services
To send estimates, confirmations, reminders, and service updates
To communicate with you by phone, email, SMS, or other appropriate communication methods
To provide customer support
To manage service requests
To improve our website, services, marketing, and customer experience
To send promotional or marketing communications when permitted
To comply with legal, regulatory, security, and business obligations

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information.

Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly if cookies are disabled.

Tracking technologies may include cookies, beacons, tags, pixels, and scripts that help us collect and track information and improve and analyze our website.

We may use cookies and tracking technologies for the following purposes:

To help the website function properly
To remember certain website preferences
To understand how visitors use our website
To monitor website performance
To measure marketing and advertising effectiveness
To improve the user experience

Analytics and Advertising

We may use third-party service providers, such as Google Analytics, Google Ads, Facebook/Meta, or similar platforms, to monitor website traffic, analyze website usage, and measure advertising performance.

These third-party providers may use cookies or similar technologies to collect information about your activity on our website.

SMS opt-in data and SMS consent information are not shared with analytics or advertising providers for marketing or promotional purposes.

Email Marketing

We may use your email address to send service-related messages, follow-ups, newsletters, promotional materials, or other information that may be of interest to you.

You may opt out of marketing emails at any time by following the unsubscribe link or instructions provided in our emails or by contacting us directly.

Service Providers

We may share limited personal information with service providers who help us operate our website, manage customer communications, schedule appointments, process payments, provide customer support, analyze website activity, or perform business operations on our behalf.

These service providers are only permitted to use your information as needed to provide services to us.

SMS opt-in data and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

Payments

If payment is required for services, we may use third-party payment processors. We do not store or collect your full payment card details. Payment information is provided directly to the payment processor, and their use of your information is governed by their own privacy policy and security practices.

Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

SMS consent records may be retained as needed to document compliance with messaging requirements.

Transfer of Information

Your information may be processed at our operating offices and in other places where service providers involved in processing are located.

We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

SMS opt-in data and consent are excluded from business transfer, third-party marketing, and promotional sharing.

Disclosure of Information

We may disclose personal information if required to do so by law, regulation, court order, legal process, or governmental request.

We may also disclose information when we believe in good faith that disclosure is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of Plumbing Pros
Prevent or investigate possible wrongdoing
Protect the personal safety of customers, users, or the public
Protect against legal liability

SMS opt-in data and SMS consent information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

Security of Your Information

The security of your personal information is important to us. We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You may contact us to:

Request access to the personal information we have about you
Request correction or updates to your information
Request deletion of your information, where applicable
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Ask questions about how your information is collected, used, or protected

Please note that we may need to retain certain information when required for business, legal, accounting, security, or compliance purposes.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

You must be at least 18 years old to request services, schedule appointments, submit forms, or opt in to receive SMS messages from Plumbing Pros.

Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

We recommend reviewing the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you may contact us:

PLUMBING PROS LLC
1706 Washington Blvd
Easton, PA 18042

Email: plumbingprospa@gmail.com
Phone: (610) 686-9490

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